Support for you
Some people need care in a particular way. Here is the extra support the law says we must give.
Older people
Older people have priority access to state-funded health care, including specialists in older people's care and care at home. We deliver this under the Senior Dignity and Welfare Act 2025 (LHS Act 2026, section 3C(a)). Our hospitals and clinics must be age-friendly, for example with ramps and hearing support.
Young people
Young people who understand their care can agree to treatment and see their own records. Read more on your health information.
Counselling for survivors
Counselling and related support for survivors under the Child Safety and Protection Act 2025 is available through the LHS or a provider we fund (LHS Act 2026, section 3C(b)). You can ask your GP practice, or contact us in confidence.
Gender-affirming care
Gender-affirming care that the Unity and Equality Act 2025 requires to be state funded is provided on the same lawful and clinically appropriate basis as any other care we cover (LHS Act 2026, section 3C(c)). Your gender identity is a restricted field in your record and is only shown to staff who need it.
Accessibility
You can always use our services in person, by phone, on paper or at a clinic. You never have to use a website or app (Health Identity and Interoperability Act 2026, section 6A(b)). If you cannot use digital sign-in because of disability, age, language, connection or illness, we will help (section 6B(b)).
Tell us what you need, for example a British Sign Language interpreter, large print, easy read, a hearing loop or extra time. We note access needs on your record so you do not have to ask every time.
Language
Under the Unity and Equality Act 2025, section 5A, public services must provide translation support for any minority language spoken by 5% or more of the local population. Ask for an interpreter when you book, or at reception. It is free.
See other languages for the languages we currently support.